Cookie Policy

Last updated: January 2025

Cookie Notice: This Cookie Policy explains what cookies are, how Agochar Tech LLP (operating RefractorySource) uses them, and how you can manage your cookie preferences. By continuing to use our website, you consent to our use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide better user experience, and deliver information to website owners.

Key Features of Cookies:

  • Small data files (usually less than 4KB)
  • Stored in your browser's cookie folder
  • Cannot access other files on your device
  • Can be temporary (session cookies) or persistent (stored cookies)
  • First-party (set by refractorysource.com) or third-party (set by external services)

2. Types of Cookies We Use

Essential Cookies (Strictly Necessary)

Purpose: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Can be disabled: No - Required for website operation

Examples:

  • Session identification cookies
  • Authentication cookies (if you log in)
  • Security cookies for fraud prevention
  • Load balancing cookies

Legal Basis: Strictly necessary for contract performance and legitimate interest.

Analytics & Performance Cookies

Purpose: Help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve website performance and user experience.

Can be disabled: Yes - Via browser settings or opt-out tools

Google Analytics (_ga, _gid, _gat)
  • Provider: Google LLC
  • Purpose: Website traffic analysis, user behavior tracking
  • Data Collected: Pages visited, time on site, bounce rate, geographic location (city/country), device type
  • Duration: _ga (2 years), _gid (24 hours), _gat (1 minute)
  • Privacy Policy: Google Privacy Policy
  • Opt-Out: Google Analytics Opt-out Browser Add-on
Microsoft Clarity (_clck, _clsk, CLID, ANONCHK, MR, MUID, SM)
  • Provider: Microsoft Corporation
  • Purpose: Session recording, heatmaps, user behavior analysis
  • Data Collected: Mouse movements, clicks, scrolling behavior, form interactions (no sensitive data)
  • Duration: Varies by cookie (1 hour to 13 months)
  • Privacy Policy: Microsoft Privacy Statement

Legal Basis: Consent (implied consent through continued use) and legitimate interest.

Functionality Cookies

Purpose: Remember your preferences and choices to provide enhanced, personalized features.

Can be disabled: Yes - But may affect website functionality

Examples:

  • Language preference cookies
  • Font size preference
  • Quote form auto-fill data (with your permission)
  • Product comparison lists

Legal Basis: Consent and legitimate interest for enhanced user experience.

Marketing & Advertising Cookies (Currently NOT Used)

Status: RefractorySource does NOT currently use marketing/advertising cookies.

Future Use: If we decide to use these cookies in the future, we will:

  • Update this Cookie Policy with clear notice
  • Request your explicit consent through cookie banner
  • Provide easy opt-out options

Examples (Not Currently Used): Retargeting pixels, social media tracking pixels, display advertising cookies.

3. Cookie Duration

Session Cookies (Temporary)

Deleted automatically when you close your browser. Used for essential website functionality during your visit.

Persistent Cookies (Stored)

Remain on your device for a specified period (days, months, or years) or until manually deleted. Used for analytics and functionality preferences.

Cookie Name Type Purpose Duration
_ga Analytics Google Analytics - Distinguish users 2 years
_gid Analytics Google Analytics - Distinguish users 24 hours
_gat Analytics Google Analytics - Throttle request rate 1 minute
_clck Analytics Microsoft Clarity - Persist session ID 1 year
_clsk Analytics Microsoft Clarity - Session recording 1 day
CLID Analytics Microsoft Clarity - User ID 1 year

4. Managing Your Cookie Preferences

You Have Control

You can control and manage cookies in various ways. Please note that blocking or deleting certain cookies may impact your website experience and some features may not function properly.

4.1 Browser Settings

Most web browsers allow you to manage cookie preferences through their settings. Here's how to access cookie settings in popular browsers:

  1. Click the three dots (⋮) in the top-right corner
  2. Go to Settings → Privacy and security → Cookies and other site data
  3. Choose your preferred option (Allow all cookies, Block third-party cookies, Block all cookies)
  4. Click "See all site data and permissions" to manage site-specific cookies

  1. Click the three lines (≡) in the top-right corner
  2. Go to Settings → Privacy & Security
  3. Under "Cookies and Site Data", choose your preference
  4. Click "Manage Data" to view and remove stored cookies

  1. Go to Safari menu → Preferences → Privacy
  2. Choose "Block all cookies" or select specific options
  3. Click "Manage Website Data" to view and remove cookies
  4. On iPhone/iPad: Settings → Safari → Block All Cookies

  1. Click the three dots (⋯) in the top-right corner
  2. Go to Settings → Cookies and site permissions → Cookies and site data
  3. Choose to block third-party or all cookies
  4. Click "See all cookies and site data" to manage individual cookies

4.2 Opt-Out Tools

You can opt out of specific analytics services:

4.3 Do Not Track (DNT)

Some browsers have a "Do Not Track" (DNT) feature that signals websites you don't want to be tracked. However, there is no uniform standard for how websites should respond to DNT signals. RefractorySource respects DNT signals by not using marketing/advertising cookies.

5. Third-Party Cookies

Third-party cookies are set by external services that we integrate into our website for analytics and functionality purposes.

Google Analytics

Purpose: Web analytics and visitor tracking

Data Anonymization: IP addresses are anonymized

Privacy: Google Privacy Policy

Microsoft Clarity

Purpose: Session replay and heatmap analysis

Data Protection: No personal data collected; sensitive input masked

Privacy: Microsoft Privacy Statement

6. Cookie Consent

Implied Consent: By continuing to browse and use our website, you consent to our use of cookies as described in this policy.

Essential Cookies: Do not require consent as they are strictly necessary for website operation.

Analytics Cookies: Used based on implied consent; you can opt-out anytime.

Withdrawing Consent: You can withdraw consent at any time by:

  • Changing your browser cookie settings
  • Clearing all cookies from your browser
  • Using browser add-ons to block specific cookies
  • Contacting us to request data deletion

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

  • The cookies we use
  • Legal or regulatory requirements
  • Our business practices
  • Technology developments

Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

8. Contact Us About Cookies

If you have questions or concerns about our use of cookies, please contact us:

Agochar Tech LLP - Privacy Team (RefractorySource)

Email: hello@refractorysource.com (Subject: Cookie Policy Inquiry)

Phone: +91 84880 10818

Address: 415 Decora Square, Sadhu Vasvani Road, Rajkot - 360005, Gujarat, India

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